Guidance And Support
See home health and hospice care in a whole new light
Comprehensive resources to help you navigate healthcare decisions and find the support you need.

Find the Support That Fits Your Role
Take the Steps to Stay Independent
Inviting a nurse or therapist into your home can feel like a big step. We understand. We want you to feel comfortable at home, with and without us.
Home Health is not full-time care, and it’s not permanent. It’s a proactive, short-term commitment to your wellbeing that helps you bounce back stronger and remain independent longer.
Whether you need help managing a new diagnosis, recovering from surgery, or getting back to daily life after an illness or injury, we’re here to help you mend on your terms.
Home Health is an ongoing conversation, in which you always have a say. You’re involved in the care plan. You can pause or stop services at any time. And we’re always just a call away.
It’s not about changing your life at home. It’s about helping you get back to living it.
"Commonheart took great care of my father while he was on Home Health. We called his nurse his guardian angel and the entire Commonheart team was wonderful."
FAQ
What is Home Health?
Home Health is short-term medical care delivered in the comfort of your home. It’s designed to help you recover from illness, injury, or surgery with the support of licensed nurses, therapists, and aides. Services are tailored to your medical needs and help you regain independence without having to go to the hospital or a rehab center.
What is the difference between Home Health and home care?
Home health is medical care that requires a doctor’s order and is provided by trained healthcare professionals—like nurses and physical therapists. Home care, on the other hand, includes help with everyday tasks such as bathing, dressing, or meal prep, and doesn’t require a medical need or doctor’s referral.
What are the signs that I might benefit from Home Health service?
You may benefit from Home Health if:
- You’ve had a recent fall, surgery, or hospital stay
- You’re managing a new diagnosis or medication
- Your energy or mobility is declining
- Daily activities feel harder than they used to
- You’re living with a chronic condition and feel unsure how to manage it
How do I know if I or my loved one qualifies for Home Health?
To qualify for Home Health, you must have a medical need for skilled services such as nursing or therapy, and a doctor must refer you. Our team will verify eligibility before services begin and explain everything clearly.
What’s covered by insurance?
Most Home Health services are fully covered by Medicare, Medicaid or private insurance. Some private insurance plans may have a small copay. We’ll review any potential costs with you before starting care. Supplies like wound dressings and catheter kits are typically covered. Equipment, such as walkers or hospital beds, are generally not.
Who provides Home Health services?
Your care team may include a registered nurse, physical therapist, speech therapist, occupational therapist, or certified aide. A case manager oversees your care and serves as your main point of contact. Everyone on our team is trained to provide skilled care with compassion and respect for your home.
What does the first visit look like?
On your first visit, a nurse will:
- Review the doctor’s referral notes and your medications
- Complete a thorough health assessment
- Talk through your personal health goals and create a care plan
- Explain any insurance or billing information
- Answer your questions
How often will someone visit?
Visit frequency depends on your unique medical needs. Some patients are seen multiple times a week; others less frequently. Your care plan is customized to support your recovery.
Can I choose the times of the visits?
We do our best to honor scheduling preferences, but exact appointment times may vary due to availability. We’ll communicate clearly and schedule as conveniently as possible.
Are Home Health visits safe? What if I feel uncomfortable with someone in my home?
We understand how personal your home is. That’s why we train our staff to be professional, kind, and respectful. You always have the right to ask questions, share concerns, or discontinue service at any time. You’re in control.
Can I stop home health services if I change my mind?
Yes. You’re never “locked in.” If you decide Home Health isn’t right for you, you can stop at any time—no pressure, no penalty.
What happens if I stop getting better during Home Health care?
If progress slows or stops, we’ll talk with you about other care options. We’ll help guide you with honesty and care.
From Last Moments to Lasting Memories
Time with your loved one is precious. We want you to have all the time you can. But it's not uncommon that families avoid or delay hospice care—not wanting to take an unwelcome step toward final outcomes. We offer an alternative viewpoint: hospice can bring a greater quality of life to your entire family the sooner it begins. By facilitating conversations, we can relieve some of the burden of planning, remove lingering hidden questions, and free you up for time together spent more focused on connection.
There's no need to navigate this alone
If you're considering hospice care for a loved one, we know the number of considerations can be overwhelming, confusing, and straining. When feeling caught up in the whirlwind of emotional, financial, health, and family decisions to be made, hospice exists to guide you through it. Personal consultations, individualized care plans, and support from trained chaplains and social workers facilitate the planning discussions that bring you closer together. Honor your loved one's wishes. Navigate the unknown now with guidance, and give more of your energy to each other.
“Everything about the process with Commonheart was simple. They made sure to take everything off of my plate so my focus could be on being present and spending time with my mother. I'm not sure I fully appreciated their help and guidance the way I should have while it was all happening, but I want to say thank you for all of it now. You were all a blessing to me.”
About Hospice
What is the role of hospice?
Hospice is a guide through the end-of-life experience. As advisors and advocates, we help patients and their families navigate the details of an unfamiliar and emotionally challenging process.
What kinds of care and services are provided by hospice?
Hospice care focuses on the comfort, quality of life, and dignity of people who are terminally ill. Hospice teams include doctors, nurses, social workers, and home health aides, all with specialized training for the following services:
- Physical care
- Emotional and spiritual support
- Social support
- Therapy services
- Advance care planning
Does hospice provide medical treatment?
Hospice is not a medical care provider. Our role is as an advocate to the patient and their wishes. We educate and support caregivers in providing care accordingly. We consider the holistic portrait of the patient’s wellbeing, their family, and spirituality, to ensure that medical approaches align with goals for treatment.
Does hospice provide round-the-clock care?
No, hospice does not typically include custodial care of day-to-day tasks, such as eating, bathing, and cleaning. Instead, hospice care complements the work of caregivers, in-home or at a senior living community. Many providers, however, do have relationships with 24-hour on-call nurses that can respond to pain management needs.
If I want 24/7 care support for my loved one, is this an option that could be provided?
Hospice can provide 24-hour care in some unique situations, such as when a patient is experiencing uncontrollable symptoms (pain, difficulty breathing, or nausea) or acute symptoms that can't be managed by the primary caregiver. The cost is determined by the patient's insurance coverage. While Medicare covers 24-hour hospice care, it may not cover all expenses.
Where does hospice care take place?
Hospice can be provided in many settings – in a private home, senior living community or hospital. The setting is often determined by how much care the individual needs and if this is provided at a community, by paid caregivers, or by family.
When is the ideal time to start considering hospice?
Explore hospice early, as it may result in months of rich quality time, alleviated stress, and meaningful care for loved ones.
What is the difference between hospice and assisted living or nursing homes?
Assisted living and nursing homes typically provide personal care services, nursing care, and rehabilitation services. Their staff are the primary caregivers for their residents. A patient not living in a community may have a different caregiver, whether that be a family-member or home care aide. Hospice is a patient advocate and life-planning service that plays an advisory role to whoever the patient’s primary caregiver is.
How is hospice care paid for?
Hospice care is primarily paid for through Medicare, which covers the majority of costs for eligible patients. Most people with Medicare won't have any out-of-pocket expenses for hospice care. Other options include private insurance plans and Medicaid, depending on individual eligibility and state regulations. Commonheart offers financial assistance for individuals without insurance or with limited means.
How do you decide the type of care that’s right for the patient?
We provide a free, non-obligatory, introductory meeting and information session to learn what matters holistically to the patient and their family. Questions include:
- What misconceptions or fears do you have?
- What does your support structure look like?
- Who are people involved in your care that you want included in conversations?
Hospice and You
How does hospice include or impact people who are close to the patient?
In addition to managing symptoms of the patient's illness, hospice supports families and loved ones by providing emotional support, bereavement care after death, and a dignified environment in which patient and family can focus on quality time during final days.
My loved one doesn’t think they need hospice yet. Should we wait until they are ready?
Life planning decisions are best navigated in a calm state of mind. Waiting until a patient sees their own need may also mean letting their decline progress in ways that could be prevented with earlier discussion. Encourage your loved one to consider hospice, before physical, mental, or emotional challenges limit their ability to share final wishes and fully engage in life planning discussions.
What can I do to make hospice a better experience for my loved one?
Be a supportive presence and encourage their agency in decision-making. End-of-life care is something they’ve earned by way of a rich and full life. They will feel more confident and empowered to make it a comfortable and peaceful experience according to their own wishes with your support.
What challenges are normal to face during discussions about hospice with my loved ones?
Humans maintain a strong will to live. There may be resistance to acknowledging the inevitable. This is especially true among adults who still have ambitions or unresolved feelings about their past, spirituality, or relationships. This may impact how receptive they are to having end-of-life discussions. It’s important to acknowledge hesitations. You don’t have to resolve everything before taking the step towards hospice. In fact, hospice exists to help you and your loved ones navigate challenges so you can find clarity together.
Grief Support Video Series
While no two people experience grief the same, there are many common challenges and emotions that we encounter as human beings. In helping families throughout our 30+ years in service, we’ve learned some lessons about navigating this period of life. In partnership with our chaplains, we’ve built a series to make these lessons available to you. We invite you to share in these moments whenever you feel like you could use some extra care and direction.
Grief Support Video Series
Strong Mindsets Make for Strong Outcomes
We honor the medical community's mission to see patients healthy and thriving. Recommending hospice doesn't mean giving up on a patient—it means recognizing when a different kind of care is needed to provide the best quality of life in the time that remains. By initiating hospice care at the appropriate time, you can help your patients experience more comfort, dignity, and meaningful moments with their loved ones.
As a healthcare provider, you play a crucial role in helping patients and families understand the benefits of hospice care and when it might be the right choice. Your recommendation can open the door to comprehensive support that addresses not only physical symptoms but also emotional, social, and spiritual needs.
Our hospice team works collaboratively with referring physicians, keeping you informed about your patient's care and respecting your ongoing relationship with them. Together, we can ensure that your patients receive the most appropriate and compassionate care throughout their end-of-life journey.
Medical Community FAQ
Does the patient have to be diagnosed with a terminal illness in order for hospice to be covered by insurance?
Each individual insurance policy differs. However, yes, Medicare, Medicaid, and most other policies stipulate that a patient must be certified as terminally ill (having a life expectancy of six months or less) by a physician, and accept palliative care instead of curative treatment in order for hospice care to be covered by insurance.
When is the right time to suggest hospice as an option?
When someone is diagnosed with a life-threatening chronic or terminal condition, that is the time to encourage patients to think about their future.
Does hospice administer morphine?
The administration of morphine or any other medication depends on the individual needs and symptoms of the patient. Morphine may be used in hospice care to manage severe pain and shortness of breath, but it is not given to all patients receiving hospice services.
Does hospice discontinue medications?
To qualify for hospice coverage, most insurance plans will require discontinuation of treatments specifically intended to cure or control the terminal illness. However, a person in hospice can continue to take medications to treat other health conditions unrelated to their terminal illness.
Our role is to guide patients in making decisions that align with their personal health goals to increase quality of life. If a patient finds that side effects from their medications do not align with their goals, a hospice provider may consult with a doctor on alternative medication plans.
Does hospice have authority on behalf of a patient to demand certain types of care, or reject recommended treatments?
The patient, or their designated healthcare decision-maker, always retains the right to make decisions regarding their care. What hospice can do is provide recommendations, educate on and discuss options, and advocate for patient needs.
How can we help?
Call Commonheart at (844) 206-4930 or use this form to send us an email.